Lunar echo

Senior E-commerce Operations Professional

Freelancer.com

May 2023 - May 2026 • 3 yrs

I specialize in managing and optimizing online stores on Shopify, PrestaShop, eBay, and Amazon. With a strong background in order fulfillment and supplier coordination, I ensure your operations run smoothly. I also provide expert support in resolving complex customer service issues and financial disputes (PayPal/Shopify) to protect your revenue and brand reputation.

Cabin Crew Supervisor | Senior Flight Attendant

Emirates Airline • Full-time

Mar 1993 - Jul 2020 • 27 yrs 4 mos

Started my career as a Flight Attendant and progressed to Cabin Crew Supervisor, leading onboard teams while ensuring the highest standards of safety, customer service, and operational excellence. Key responsibilities included: • Supervised and coordinated cabin crew operations on international flights. • Led, coached, and motivated cabin crew members to deliver exceptional passenger service. • Ensured compliance with aviation safety regulations and company procedures. • Managed challenging situations and resolved passenger complaints with professionalism and empathy. • Coordinated with pilots and ground staff to ensure smooth flight operations. • Trained and mentored new cabin crew members. • Maintained premium service standards while working in a fast-paced, multicultural environment.