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Lusine V
@lusi77
French and English Customer Support and Translation
Armenia
Armenian, French, English, Russian
About me
I am a highly motivated and results-oriented professional with a strong background in customer assistance and compliance. I excel at establishing rapport with consumers and am eager to add value to a company's success while developing my skill set. I am committed to delivering excellence and exceeding expectations in every task I undertake.
Skills
Lusine V
Offline •
Average response time: 41 hours
See my services
Translation
I will translate from english into french
Customer Support
I will provide professional french and english customer support
Portfolio
Work experience
French Language Translator
Freelance • Freelance
May 2015 - Present • 11 yrs 5 mos
Provided professional translation services from French to Armenian and vice versa. Handled various documents and projects, ensuring linguistic accuracy and cultural relevance for diverse clients in Yerevan.
SoftConstruct
Full-time • 1 yr 7 mos
French Speaking Customer Support Specialist
Jul 2025 - Jun 2026 • 11 mos
Respond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions to ensure high-quality service delivery and customer satisfaction.
Compliance officer
Aug 2023 - Apr 2024 • 8 mos
Ensuring compliance with regulations including AML, CFT, SAR, RG, and GDPR. Developing and enforcing compliance policies, identifying risks, providing staff training, investigating issues, and coordinating audits while communicating with regulators.
