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Brent L
@lyonstechpro
Information Technology Specialist
United States
English
About me
I am an experienced IT Enterprise Support Technician with 10+ years delivering Level 1–3 support. I specialize in deploying and troubleshooting hardware, software, and Microsoft 365 services. As a U.S. Navy–trained professional, I bring a disciplined approach to supporting executive leadership and mission-critical environments.
Skills
Brent L
Offline •
Average response time: 20 hours
See my services
Technical Support
I will provide fast, reliable windows tech support
Portfolio
Work experience
Wyndham Worldwide – Desktop Support Analyst
Wyndham Destinations • Full-time
Sep 2008 - Dec 2014 • 6 yrs 3 mos
Provided technical support in a fast‑paced, enterprise environment supporting hundreds of end users across multiple departments. Delivered hands‑on troubleshooting for hardware, software, networking, and account‑related issues while maintaining strong customer service and communication. Supported Microsoft 365 applications, assisted with Outlook configuration, mailbox management, and productivity tools. Worked with MECM for software deployment and system updates, and used remote tools such as Bomgar to resolve issues efficiently. Collaborated with cross‑functional teams during system rollouts, equipment refreshes, and major support initiatives. Recognized for patience, reliability, and the ability to walk non‑technical users through complex processes in a clear, friendly way.
