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Melany.dev
@m4ster_m3l
Security Operations Center Agent
Costa Rica
English, Spanish
About me
I'm an IT Support Specialist with over two years of experience providing Tier 2 technical support in enterprise environments. I specialize in Microsoft 365 administration, Windows support, user account management, endpoint security, Microsoft Intune, Microsoft Defender, and Kaspersky EDR. I also have experience troubleshooting technical issues, documenting solutions, and supporting daily IT operations. I'm proactive, self-taught, detail-oriented, and committed to delivering reliable, efficient, and user-focused technical support. Currently pursuing a Bachelor's degree in Systems Engineering.
Skills
Melany.dev
Offline •
Average response time: 1 hour
See my services
Cloud Consultation
I will deploy and optimize endpoint security for your business
