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I will audit, optimize and improve your salesforce CRM
Mohanad Hekal
About this gig
Looking for a Salesforce Consultant with Big 4 Experience? Looking for a strategic Salesforce partner who understands both technology and business? You're in the right place.
Im a Senior Salesforce & CRM Consultant with 10+ years of experience delivering enterprise CRM, digital transformation and customer experience solutions.
My Expertise:
- Salesforce Strategy: CRM optimization, solution design & roadmaps
- Sales & Service Cloud: Process optimization, requirements & user experience
- Automation: Workflow, process and efficiency improvements
- Business Analysis: Requirements, user stories & solution design
- Agentforce & AI: Practical AI opportunities for sales, service & CRM
- Reporting: KPIs, dashboards & actionable CRM insights
Why Me?
- Enterprise Experience: Complex CRM initiatives for large organizations
- Business + Technology: Connecting strategy, processes, CX and Salesforce
- Consultative: Find the right solution before you spend money building it
- Practical: Clear priorities, recommendations and next steps
- Important: Every Salesforce environment is different.
Please click Contact Me BEFORE ordering so we can discuss your requirements and ensure Im the right fit.
Get to know Mohanad Hekal
Mohanad Hekal
CRM Strategy, Digital Transformation Leader
- FromCanada
- Member sinceAug 2026
Languages
English, Arabic
CRM & Digital Transformation leader specializing in Salesforce, CRM strategy, business analysis and customer experience.
With experience across consulting, I help organizations turn complex CRM and technology challenges into clear strategies, prioritized requirements and actionable transformation roadmaps.
My expertise includes Salesforce, CRM strategy, customer experience, digital transformation, business requirements, user stories, roadmap development and executive strategy.
I help businesses move from uncertainty → strategy → execution.
FAQ
Do I need to give you Salesforce login access?
Not necessarily. For an assessment, I can work from screenshots, documentation, process maps, reports, configuration details and a walkthrough. If deeper access is required, we can discuss the safest approach.
Can you review my existing Salesforce setup?
Yes. Existing Salesforce environments are exactly what this service is designed for.
Can you help identify automation opportunities?
Yes. I can review your business processes and identify areas where Salesforce automation could reduce manual work and improve consistency.
Do you provide Salesforce development?
This gig primarily focuses on CRM strategy, business analysis, optimization and roadmap work. It does not include Apex development, Lightning Web Components, custom coding, integrations or full Salesforce implementation unless separately agreed. If your project requires development, message me first
Can you help with Salesforce requirements?
Yes. I can translate business problems into structured Salesforce requirements, user stories, process recommendations and future-state designs.
Can you help if I am planning a Salesforce implementation?
Yes. The Premium package is particularly suitable if you are planning a larger CRM transformation and need a clear roadmap before implementation.
What industries do you work with?
I have experience working with complex enterprise environments, including financial services, software and consulting organizations. I can also apply the same CRM principles to other industries.
Can we have a consultation?
Yes. The Premium package includes a 60-minute consultation. You can also message me before ordering if you would like to discuss your situation first.
