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mahad209

Mahad A

@mahad209

Vetted Pro

Professional IT Support and Troubleshooting

United Kingdom
English
Vetted by Fiverr Pro

Mahad A was selected by the Fiverr Pro team for their expertise.

Vetted for

  • Support & IT

About me
I am the go-to expert for resolving complex technical issues that first-line support couldn't solve. I dive deep into troubleshooting, analyse systems, and ensure everything runs smoothly. My ability to think critically, solve problems efficiently, and communicate clearly makes a huge impact. I collaborate with IT teams, document fixes, and help improve overall service delivery. With my expertise and dedication, I play a key role in keeping operations seamless and users satisfied.... Read more

Skills

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mahad209
Mahad A
$20/hour
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide IT support and solutions at a high level
From$100 / projectMore details
Support & IT
I will upgrade to windows 11
From$100 / projectMore details

Want to work on an hourly basis?

Tell Mahad A what you need.

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Portfolio

Work experience

Technical Support Analyst 2nd Line

Iglu • Full-time

Jun 2025 - Present • 11 mos

I currently provide technical support to clients and team members by resolving hardware, software, and network issues efficiently. I perform system diagnostics, handle installations and updates, and ensure devices run smoothly. I've also improved our troubleshooting process to reduce downtime, and I focus on delivering friendly, reliable support that enhances the overall user experience.

Service Engineer

Wavenet • Full-time

Aug 2021 - Jun 2025 • 3 yrs 10 mos

· Network and Cloud Security: Secured enterprise network infrastructures using BitLocker encryption, firewall policies, and endpoint security solutions. Managed and optimised cloud solutions, including Microsoft Azure and VMware virtualisation. · Email Security Implementation: Implemented and fine-tuned email security measures using Mimecast and Office 365 to protect against phishing and other threats. · Technical Issue Resolution: Effectively resolved technical issues by troubleshooting problems and network performance challenges in collaboration with senior IT teams. · End-User Support: Supported computing environments by managing Windows Server, configuring Group Policy and Active Directory, and automating administrative tasks to improve operational efficiency. · Software Administration: Administered G-Suite for Education, software deployments and resolving operating system issues.

IT Support Specialist

Joskos • Full-time

Oct 2020 - Aug 2021 • 10 mos

Managing school network infrastructure · Responding to customer tickets · Imaging new computers and domain joining · Apple Management and security updates