
Mahendra Yadav
I will provide professional customer support via chat email and WhatsApp
Skills

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Portfolio
Work experience
Customer Support Executive
Firmwide Technolog Services LLP • Part-time
Dec 2023 - Present • 2 yrs 9 mos
Customer & Technical Support Specialist 10+ Years Experience | Fast Response | Technical Troubleshooting | Professional Communication. Worked as a Customer Support Executive handling customer queries via Chat, Email, WhatsApp and Social Media. Responsibilities: - Resolved 50+ customer issues daily with fast response time - Handled order tracking, complaints, refunds and product queries - Maintained 98% customer satisfaction rating - Used tools like Zendesk, Zoho Desk, Gmail and WhatsApp Business - Created FAQ and knowledge base to reduce repeat queries I am skilled in clear communication, problem solving, and keeping customers happy.