Mahesh

Technical Support Engineer

Fintech • Full-time

Mar 2025 - Nov 2025 • 8 mos

ECS Fin Inc. Provided technical and operational support for enterprise payment systems in a 24×7 production environment. Monitored applications and system performance, investigated and resolved incidents, and coordinated with internal teams to ensure timely issue resolution. Assisted in transaction processing, system maintenance, and operational documentation while adhering to service-level agreements. Performed routine health checks, supported users, prepared reports, and contributed to process improvement initiatives to ensure smooth business operations.

Trainee Software Engineer

Services • Full-time

Jun 2024 - Sep 2024 • 3 mos

Socius Innovative Global Brains Assisted in the implementation and maintenance of IT infrastructure, enterprise applications, and cloud-based solutions. Provided technical support for server administration, email systems, and business applications while monitoring system performance and resolving operational issues. Participated in cybersecurity activities, including vulnerability assessments and network analysis. Contributed to documentation, client support, and project coordination, ensuring efficient service delivery and smooth day-to-day operations. Collaborated with cross-functional teams to troubleshoot technical challenges and support organizational objectives.