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Fiverr Pro
English
$
USD
I will provide professional customer support via chat and email
Data analyst and Customer support
I'm a Customer Support Specialist focused on delivering professional, responsive, and customer-centered support. I can handle customer inquiries, troubleshoot issues, manage tickets, follow up with cu...
About this Gig
Need a professional customer support assistant to handle your customers?
I will provide friendly, clear, and professional customer support through chat and email, helping you respond to customer inquiries and keep support requests organized.
I can help with:
Answering customer inquiries through chat and email
Handling customer requests and basic complaints
Providing clear and professional responses
Following up with customers on pending requests
Documenting customer issues and interactions
Organizing customer information and support records
Escalating issues when needed
Performing accurate data entry related to customer support
I have hands-on customer service experience from my training at Palestinian Islamic Bank, where I assisted customers with inquiries and service requests, verified customer information, maintained accurate records, and followed established service procedures.
I also completed 60 hours of practical Customer Support training with Zendesk through Gaza Sky Geeks, covering ticket management, SLAs, macros, triggers, automations, workflows, and knowledge base management.
I am fluent in Arabic and English, detail-oriented, organized, and committed.
Service type:
Non-technical support
Language:
Arabic
•
English
Timezone:
UTC daytime
Support software:
Zendesk
My Portfolio
FAQ
What types of customer support can you provide?
I can handle customer inquiries, requests, basic complaints, follow-ups, and general support through chat and email.
Can you work with my existing support system?
Yes. I can quickly learn and work with your existing customer support tools and workflows. I also have practical training with Zendesk.
Can you communicate with customers in Arabic and English?
Yes. I can provide customer support in both Arabic and English.
Can you follow my company's scripts or guidelines?
Yes. I can follow your customer service scripts, policies, tone of voice, escalation procedures, and other instructions.
Can you handle customer follow-ups?
Yes. I can document pending requests and follow up with customers according to your instructions.
Can you handle a larger volume of customer inquiries?
Yes, depending on the volume and required working hours. Please contact me before ordering so we can discuss your requirements and choose the appropriate package.
