m
maiibrahim973

May S

@maiibrahim973

Italian Speaking Customer Support and Ecommerce Expert

Egypt
Italian
About me
Hi! I'm Mai, 28 years old, a graduate of the Faculty of Al-Alsun. I currently work in customer service using the Italian language, and I’m fluent in both spoken and written Italian. I’m passionate about languages, communication, and continuous self-development. I love working independently and taking on new challenges that help me grow personally and professionally. I’m reliable, detail-oriented, and always eager to deliver high-quality work. Whether it’s Italian communication, data entry, or online support — I’m here to help you get the job done efficiently and professionally.... Read more

Skills

m
maiibrahim973
May S
Offline • 

See my services

General Assistance
I will be your italian virtual assistant for customer
From$5 / projectMore details

Portfolio

Work experience

AliExpress

Italian Speaking Customer Support Specialist

AliExpress • Full-time

Mar 2025 - Present • 1 yr 7 mos

Currently providing high-level customer support for the Italian market on the AliExpress platform. My daily responsibilities include managing a high volume of inquiries via live chat and email system. I specialize in order tracking, refund/dispute management, and technical troubleshooting for both desktop and mobile app users. I translate complex policy details into clear, professional Italian to ensure a seamless shopping experience, maintaining high Customer Satisfaction (CSAT) scores and resolving issues according to global e-commerce standard

Sahara_Health Care

Tourism and Travel Coordinator

Sahara Health Care • Full-time

Oct 2022 - Present • 4 yrs

tourists visiting Egypt. I was responsible for end-to-end communication, booking management, and on-ground logistics. My expertise in the Italian language and culture allowed me to provide personalized recommendations and resolve travel-related challenges effectively. Note: Worked for "Sahara Tours", a prominent local travel company in Egypt (listed here as Sahara Health for system recognition). During my time there, I coordinated travel arrangements for several specialized sub-brands and websites including "Egypt Tours Plus", "Viaggiare nel Mondo", and other