
Maiko Cabrisus
Virtual Executive Assistant

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Work experience
Technical Support Representative
Teleperformance • Full-time
Sep 2015 - Jan 2017 • 1 yr 4 mos
PROFESSIONAL EXPERIENCE Technical Support Representative Teleperformance | 2015 – 2017 Assisted customers with technical issues via phone, email, and chat support. Explained technical concepts and troubleshooting steps in a clear and easy-to-understand manner. Diagnosed and resolved customer concerns efficiently, improving customer satisfaction. Documented customer interactions and maintained accurate records in company systems. Collaborated with team members and escalated complex issues when necessary. Consistently met performance metrics, including customer satisfaction, response time, and issue resolution targets.