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maja_translates

Maja J

@maja_translates

Translator, Academic and Technical

Serbia
English
About me
I am a native Serbian speaker and fluent English professional with experience living in the United States and over 5 years working in an English-speaking tech environment. I hold a Master’s degree and completed my academic thesis in English. My background includes academic, political, and business-related writing and communication. I provide accurate and natural translation between English and Serbian for academic texts, political and social science content, business documents, CVs, and website materials. Clear communication, reliability, and on-time delivery are my priorities.... Read more

Skills

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maja_translates
Maja J
Offline • 
Average response time: 1 hour

See my services

Translation
I will translate academic and political science text english to serbian to english
From$15 / projectMore details

Work experience

NCR

NCR

Full-time • 6 yrs 11 mos

Level 2 Support

Apr 2022 - Present • 4 yrs 4 mos

I have over 5 years of experience as a Level 2 Technical Support Specialist, reviewing and troubleshooting technical cases to identify hardware and software solutions before escalation to field engineers. I work with retail products like POS, SCO, Back-office. This role requires analytical thinking, attention to detail, and precise communication. That communicates: • analytical • responsible • gatekeeper role • technical literacy • problem-solving

Help Desk Specialist

Sep 2019 - Apr 2022 • 2 yrs 7 mos

Full time contact with customers on the phone, helping them resolve any issue that is supported by us in the most timely manner. . Worked directly with customers to resolve recurring hardware and software problems • Reviewed incident history to determine recurring faults • Supported retail and hospitality products through hardware and software resolutions remotely (Main Bank Tils, Self-checkouts, Backoffice equipment and various applications) • Working with third vendor parties

Account manager

Fortrade Ltd • Full-time

Mar 2018 - Jan 2020 • 1 yr 10 mos

End-to-end account management in one of the leading companies specialized in trading on global financial market. • Ensuring highest level of support to clients • Managing a portfolio of accounts to achieve a long term success in sales • Reaching monthly sales goals