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English
$
USD
I will be your dedicated email customer support representative
Virtual Assistant, Admin Support, Research and Organization
Hi! I'm Maria Jose, a Virtual Assistant from Argentina with experience in administrative support, online research and digital organization. I can help with data entry, email management, Google Docs & ...
About this Gig
Looking for reliable, professional, and personalized email customer support for your business? Youre in the right place.
I provide human, thoughtful customer support designed to help your customers feel heard, valued, and well taken care of. Whether youre a growing small business or an established brand, Ill handle every message with professionalism and adapt my communication to your brands tone of voice.
What I can help you with:
Email and inbox management
Professional replies to customer inquiries
Order updates and follow-ups
Complaints, refunds, and general customer concerns
Customer satisfaction and retention support
Clear, friendly, and brand-aligned communication
Basic data entry and administrative support
Regular updates and simple activity reports
I can work in both Spanish and English and adapt to your existing workflow, guidelines, templates, and preferred tools.
My goal is not just to answer emails, but to represent your brand professionally and create a positive experience for every customer.
Have a specific workflow or volume of emails? Send me a message and Ill create the best option for your needs.
Service type:
Non-technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Other
My Portfolio
FAQ
Will you help improve customer satisfaction and retention through email support?
Yes. I focus on clear, friendly and professional communication that helps customers feel heard and well taken care of. Good customer support can strengthen trust, improve satisfaction and encourage repeat purchases.
Can you work with my current email system or tools?
Absolutely. I can adapt to your existing workflow, templates and guidelines and work with tools such as Gmail, Outlook or other platforms provided by your business.
Will I receive a report of the work completed?
Yes. Depending on your package, I can provide a simple summary of the emails handled, common customer requests, follow-ups and any issues that may need your attention.
Can you work with me long term?
Yes. I am available for ongoing collaborations and recurring customer support. Working long term also allows me to understand your brand voice, workflow and customers better over time.
What if I have a large number of emails that need to be answered quickly?
Send me a message first. Every business has different needs, so I can review the workload and create a custom offer based on the number of emails, complexity and timeframe.
