m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Egypt
English, Italian, Arabic
About me
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Read more

Skills

m
makram40
makram
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will professional shopify ecommerce customer support
From$10 / projectMore details
Customer Support
I will provide quality ecommerce customer support
From$25 / projectMore details

Portfolio

Work experience

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Full-time

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.