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mamadoundong202

Mamadou

@mamadoundong202

Bilingual Customer Support and OS Technical Specialist

Morocco
French, English
About me
Bilingual (French and English) Technical Support and Customer Support Operations Specialist holding a Bachelor's degree in English Studies. I bring 3 years of robust corporate experience managing complex software diagnostics, cloud recovery protocols, and e-commerce logistics. Highly metrics-driven, I strictly follow SOPs and operate on high-speed fiber internet to ensure top-tier remote assistance with optimal QA and CSAT scores.... Read more

Skills

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mamadoundong202
Mamadou
Offline • 

See my services

Customer Support
I will be your profesionnal french and english customer support
From$15 / projectMore details

Work experience

Concentrix

Bilingual Customer and Technical Support Specialist

Concentrix

Sep 2023 - Present • 3 yrs 1 mo

Bilingual Technical & Customer Support Operations Specialist • Software Diagnostics & Cloud Recovery: Managed complex software diagnostics and executed cloud recovery protocols to minimize system downtime for international users. • E-commerce Logistics: Oversaw end-to-end e-commerce order tracking, supply chain logistics management, and complex cross-border issue resolutions. • Process Excellence & SOPs: Strictly adhered to standard operating procedures (SOPs) while maintaining top-tier Quality Assurance (QA) standards. • Performance Metrics: Consistently exceeded Customer Satisfaction (CSAT) benchmarks and operational KPIs through a data-driven approach. • Bilingual Communication: Delivered seamless, high-speed remote assistance in both French and English, adapting to European and North American markets