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English
$
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Mami
@mamie_ito
Clear Technical Research and Documentation Support
Japan
Japanese, English
About me
I provide structured desk and technical research using open-source information. With a background in IT infrastructure (Windows Server, VMware), I help international teams understand technical and market-related information clearly for informed decision-making. I focus on researching, organizing, and delivering clear written briefs in professional English.
Skills
Mami
Offline •
See my services
Business Efficiency & Automation
I will design and organize your notion workspace for productivity and automation
Work experience
IT Support & Business Process Consultant | Self-Employed / Freelance
Freelancer.com • Self-employed
Jan 2022 - Present • 4 yrs 9 mos
Providing independent IT support and business process optimization services to various clients since becoming a freelancer in 2022. Core Services & Expertise: ■IT Support & Troubleshooting: Delivering remote technical assistance and environment maintenance for small to medium-sized projects. ■Business Process Improvement: Consulting on workflow automation and digital transformation using modern IT tools. ■Documentation & Knowledge Management: Creating and organizing comprehensive technical guides and project boards in Confluence and Notion. ■Project Facilitation: Ensuring seamless team communication and task tracking through expert use of Jira, Slack, and Microsoft Teams. ■Market & Technical Research: Leveraging IT literacy to conduct research and provide insights into the Japanese market for international clients.
IT Infrastructure Support Engineer / BPR Specialist | System Integration Firm
System Integration Firm • Full-time
Aug 2015 - Dec 2021 • 6 yrs 4 mos
Provided comprehensive IT infrastructure operation support and contributed to Business Process Re-engineering (BPR) within a system integration environment. Key Responsibilities & Tech Stack: ■Infrastructure & Server Management: Assisted in server construction and maintained stable environments using Windows Server and VMware ESXi. ■Network Operations: Monitored and managed network infrastructure to ensure high availability and performance. ■Project Coordination: Facilitated team development and smooth communication using Jira, Confluence, Slack, and Microsoft Teams. ■BPR Support: Actively proposed and implemented workflow optimizations to improve operational efficiency. ■Collaboration: Worked closely with cross-functional teams to deliver technical solutions and support.
