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Abdul Manan
@manans_design
Level 2
Reliable and Scalable Customer Support for Fast Growing eCommerce Stores
Pakistan
English
About me
Hi, I'm Manan, a Customer Support Manager & Operations Expert with 9 years of experience helping Shopify, DTC, and e-commerce brands deliver exceptional customer support. My team and I specialize in providing reliable, scalable support that improves customer satisfaction and strengthens the brand. Services I offer include Email Support, Live Chat, (Meta) Social Media reply management, and CRM Management (Gorgias, Zendesk, Freshdesk, and more). Every project is personally managed by me and supported by a dedicated professional team to scale Support up, ensuring your customers always feel heard.
Skills
Abdul Manan
$7/hour
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your reliable customer service representative and customer support agent
Customer Support
I will handle shopify customer service, refunds, and email support
Want to work on an hourly basis?
Tell Abdul Manan what you need.
$7
/
hourPortfolio
Work experience
Customer Support Specialist
PLS • Self-employed
Mar 2022 - Present • 4 yrs 5 mos
At PLS, we handle operational and customer support for E-commerce stores, healthcare startups, SaaS software, and tech businesses. I'm Manan with 8 years of experience leading a team of professional customer support agents who can handle large and complex projects with efficiency. I lead every project with a dedicated team and backup for reliable and scalable 24/7 support so that your customers always feel heard.
Customer Support Lead
Jackle • Full-time
Feb 2020 - Jan 2023 • 2 yrs 11 mos
At Jackle, I handled a team of customer support agents and managed their availability and shift schedules to ensure smooth customer support operations. As a Customer Support Lead, I supervised the team and ensured inquiries were handled efficiently and professionally.
Customer Support Agent
Zawiya • Full-time
Feb 2018 - Feb 2020 • 2 yrs
At Zawiya, I manage customer support for a fashion apparel brand serving the U.S. market, assisting customers with inquiries, orders, and returns while ensuring reliable support so every customer feels heard and valued.
290 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 290 Reviews
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zoomev
United Kingdom
Amazing customer services provided by this team. Jumped on a call with us, went through each part of the flow. Within 1 day they were all trained and dealing with our customers. Always on time and share daily report. 100% recommend to anyone looking for customer services support for their business.
Seller's Response
Helpful?
noah_brock
United States
Ongoing collaboration
Seller's Response
Helpful?
noah_brock
United States
Ongoing collaboration
Seller's Response
Helpful?
voicevixen
United States
Ongoing collaboration
Great attention to detail and prompt work. Reliable and trustworthy.
Seller's Response
Helpful?
noah_brock
United States
Ongoing collaboration
Seller's Response
Helpful?
