
Manish K
SEO Content Writer I Blog Writer I WordPress Publisher
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Portfolio
Work experience
Associate Manager – Customer Journey Management
Tata Group • Full-time
Nov 2022 - Jun 2025 • 2 yrs 7 mos
Managed Air India customer journey operations, flight disruption handling, stakeholder coordination, operational reporting, SOP development, and process improvement initiatives. Worked with airline operational systems and collaborated with airport, network control, and operational teams to support efficient passenger services and flight operations.
Service Advisor
British Airways • Full-time
May 2015 - Nov 2022 • 7 yrs 6 mos
Provided end-to-end travel support for premium customers, including itinerary management, ticketing, rebooking, refunds, fare rules, and disruption handling. Supported escalations, onboarding, training, and customer service operations while delivering high-quality travel solutions.