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Manisha B
@manisha_biswass
Soft Skills, Leadership and Communication Trainer
India
English, Hindi, Bengali
About me
Helping professionals communicate with confidence, lead with impact, and excel in the workplace through practical, engaging learning experiences. With 10+ years in Corporate Learning & Development, I specialize in Soft Skills, Leadership, Business Communication, Voice & Accent, and customized training content. I also design presentations, facilitator guides, assessments, and AI-assisted learning solutions tailored to business needs.
Skills
Manisha B
Offline •
See my services
eLearning Content Development
I will create corporate training content and facilitator guides
Course Presentations
I will create business communication and soft skills program
Portfolio
Work experience
Associate Manager – Cabin Services Training
Aviation • Full-time
Feb 2023 - Nov 2025 • 2 yrs 9 mos
Delivered engaging training programs in Leadership, Soft Skills, Business Communication, Customer Experience, and Behavioral Skills for over 2,500 cabin crew professionals. Designed learning journeys, facilitator guides, assessments, and learner resources. Conducted Training Needs Analysis (TNA) and collaborated with business leaders to identify capability gaps and implement learning solutions. Facilitated classroom, virtual, and blended learning programs while ensuring high learner engagement. Supported onboarding, leadership development, and continuous learning initiatives.
Lead Voice & Accent Trainer/ Process Training Specialist
Teleperformance
Sep 2019 - Jan 2023 • 3 yrs 4 mos
Led Voice & Accent, Soft Skills, and Process Training across international client accounts including Booking.com, HP, Lenovo, and ByteDance. Managed and coached a team of 20+ trainers, driving trainer capability and performance. Designed communication and behavioral training content, facilitator guides, and learner assessments. Improved customer satisfaction by identifying skill gaps and implementing targeted learning interventions. Delivered both instructor-led and virtual training programs for diverse audiences.
Soft Skills Trainer / Process Trainer
SALES
Jul 2018 - Apr 2019 • 9 mos
Designed and delivered training programs focused on Soft Skills, Sales, Business Communication, Leadership, Time Management, Teamwork, and Workplace Etiquette. Conducted assessments and one-on-one coaching to improve employee confidence, communication, and workplace effectiveness. Developed customized learning materials and interactive activities to enhance learner engagement. Partnered with managers to identify performance gaps and recommend learning interventions.
