Manisha L

Specialist - Foundational Frameworks

BankXYZ Financial Services • Full-time

Jan 2022 - Apr 2026 • 4 yrs 3 mos

Process Optimization & Workflow Transformation  Enhanced workflow tools by collaborating with business and technical teams to improve functionality, governance, adoption, and process consistency.  Analysed more than 100 manual processes to identify and prioritize automation opportunities. Implemented automation and digitization initiatives to drive operational efficiency.  Developed and delivered automation solutions using Alteryx, Pentaho, Power BI, and APIs to streamline processes. Process Governance, Risk & Compliance  Implemented end-to-end governance frameworks for 3 digital tools to enable seamless onboarding, effective tracking, leadership reporting, and audit-ready documentation, while enhancing risk management, compliance, and operational audit traceability.  Supported project coordination and collaboration through JIRA and SharePoint. Business Intelligence & Reporting  Delivered Power BI dashboards and reporting solutions to improve data visibility and process tracking. Training, Enablement & Capability Development  Led companywide digitals tools COHORT training on workflow tool for 2.5 years, training & enabling more than 1000 developers.

Specialist – Shared Services / Service Management

Services • Full-time

May 2015 - Jan 2022 • 6 yrs 8 mos

Business Intelligence & Reporting  Delivered Power BI dashboards and reporting solutions to improve data visibility, and process tracking.  Implemented ServiceNow dashboards and visualizations to improve governance and BAU monitoring of critical/high-priority incidents and service requests, enabling enhanced visibility for leadership and SMEs.  Created performance scorecards & reporting tools for productivity management.  Produced resource utilization reports for planning & operational decisions. Process Improvement & Lean Six Sigma Initiatives  Implemented Lean Six Sigma process improvements to standardize risk reports and heat maps, strengthening risk reporting consistency and governance visibility, awarded A star & Most Valuable Player for same.  Implemented VBA automations to improve efficiency & reduce manual effort. Training, Enablement & Capability Development  Led user enablement and training initiatives for in-house tracking tools to strengthen adoption and optimize service utilization.

Performance Analyst - Performance (Investment Management)

BankXYZ Financial Services • Full-time

Jan 2012 - Jun 2015 • 3 yrs 5 mos

Process Improvement & Lean Six Sigma Initiatives  Led a Lean Six Sigma project that delivered 1,071 annual hours saved (126 man-days) through process redesign and efficiency improvements.  Implemented 45+ VBA automations and automated 5 key tasks, collectively saving 858+ annual hours (101 man-days) by reducing manual effort and streamlining operations.  Received onshore/offshore appreciation and spot awards for re-engineering 3 business processes end-to-end, from planning through execution, including documentation and team training for successful implementation. Process Governance, Risk & Compliance  Developed and maintained audit-ready process documentation, including SOPs, checklists, and process flows, to enhance governance, compliance, and process standardization.  Implemented UDT and technical documentation standards for VBA/macros to improve governance, control, and operational resilience in case of automation failures.  Managed mutual fund performance reports with focus on accuracy and compliance.