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IT Support Associate ServiceNow Specialist
Self employed / Freelance • Freelance
Dec 2023 - Present • 2 yrs 10 mos
Provided IT support and managed technical incidents using the ServiceNow platform. Responsible for hardware and software troubleshooting, user request management, and ensuring timely resolution of support tickets. Worked closely with the team to maintain system efficiency and provide high-quality technical assistance to end-users.