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Manoj R
@manojraghav913
Virtual Service Relationship Manager
India
English, Hindi, Punjabi
About me
I am a result-oriented and impact-driven professional with a proven track record in customer relationship management, financial product sales, and international claims adjudication. I am adept at handling complex workflows and managing CRM databases with high accuracy while ensuring adherence to strict regulatory guidelines like RBI and HIPAA. I possess excellent multilingual communication skills and a strong operational understanding.
Skills
Manoj R
Offline •
See my services
Data Entry
I will do professional data entry, excel and back office support
Portfolio
Work experience
Virtual Service Relationship Manager
HDFC Bank • Full-time
Aug 2023 - Present • 3 yrs 2 mos
Manage a dedicated portfolio of premium retail customers, delivering exceptional virtual service and retention. Drive revenue by cross-selling multi-product banking solutions including loans and credit cards. Handle high-volume data inputs and CRM logs with 99% accuracy while resolving complex customer grievances to maintain superior CSAT scores.
Claim Examiner
IBM • Full-time
Dec 2015 - Present • 10 yrs 10 mos
Worked as a Claim Examiner for a US-based process, responsible for reviewing, evaluating, and processing insurance or healthcare claims in strict compliance with policy guidelines and standard operating procedures (SOPs). Key Responsibilities: Processed high volumes of US claims accurately within defined turnaround times (TAT). Reviewed complex claim documentation, verified client eligibility, and checked policy coverage details. Investigated discrepancies, handled claim adjustments, and resolved issues efficiently while maintaining high quality standards. Ensured adherence to regulatory compliance and client-specific guidelines for the US market. "Worked as a Claim Examiner (Process was formerly under IBM/IBM Daksh, later acquired by Concentrix).
