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Mansi S.
@mansi692sharma
Customer Support Specialist
India
English
About me
I'm a customer support professional with 4.5 years of experience in email support, live chat, and customer service for e-commerce and BPO environments. I've handled high-volume support queues, resolved customer issues efficiently, and maintained strong satisfaction scores throughout my career. I'm detail-oriented, a fast typist, and comfortable working independently to meet SLAs and deadlines. I'm excited to bring this experience to freelance clients who need reliable, professional support for their business.
Skills
Mansi S.
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide professional email and live chat customer support
Work experience
Customer Support Executive
Teleperformance
Apr 2023 - Sep 2023 • 5 mos
Provided customer support through email and chat, handled customer queries and concerns, resolved issues, followed up on requests, and maintained professional communication. Worked with different processes and tools while maintaining service quality and customer satisfaction. Also gained experience supporting e-commerce-related customer queries.
