ManuS

@manusfive

Customer Chat and Email Support

India
English, Hindi, Malayalam, Bengali
About me
I am a Customer Support Specialist with 10+ years of experience in customer service, ticket resolution, and escalation handling. I specialize in providing professional email and live chat support, ensuring prompt issue resolution and excellent customer satisfaction. I am dedicated to delivering accurate, reliable, and client-focused solutions with strong written communication and attention to detail.... Read more

Skills

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manusfive
ManuS
Offline • 

See my services

Customer Success
I will handle the customer service in english for clients
From$5 / projectMore details

Work experience

Amazon

Team leader

Amazon • Full-time

Aug 2018 - Jul 2025 • 6 yrs 11 mos

Started off as a Customer Service associate for North America & Canada . Then promoted to Resolution Specialist in the same domain along with United Kingdom and United Arab Emirates. I've been a Trainer -on - Demand as well for multiple batches and a Team Manager as well managing around 15-20 members. Designed and distributed daily reports to the stakeholders and ensured SLA though rigorous quality checks.