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I will configure manageengine servicedesk plus, itam, and itom custom analytics
Mohammed A
About this gig
Are you struggling to align your IT infrastructure, automate complex workflows, or get clear visibility into your IT operations?
As an enterprise-level IT Service Management (ITSM) expert, I specialize in transforming the ManageEngine Suite into a seamless, automated powerhouse. I don't just configure software; I align your IT operations with industry best practices (ITIL) and build advanced Power BI dashboards to turn your raw IT data into actionable executive insights.
Whether you need a brand-new deployment, module migration, or custom analytics integration, I am here to deliver a robust, scalable solution.
What I Offer:
1. ITSM & Service Desk Optimization
- End-to-end configuration of ManageEngine ServiceDesk Plus (Cloud or On-Premise).
- Custom workflow automation for Incident, Problem, Change, and Release Management.
- Service Catalog design, SLA matrix configuration, and automated business rules.
- User portal customization, technician role mapping, and custom notification templates.
2. ITAM & ITOM Implementation
3. Power BI Analytics & Reporting
Get to know Mohammed A
Mohammed A
IT Service Management Consultant
- FromOman
- Member sinceJul 2026
Languages
English, Hindi, Arabic
I am a Managing Business Consultant with over 15 years of experience in ITSM, ITIL frameworks, and strategic technology planning. I specialize in integrating AIOps with ITOM to enable predictive analytics and intelligent CMDB governance. I have a proven track record in operations management and cost-effective solution delivery across Oman and India.
FAQ
Q1: Which ManageEngine products do you support?
A: I support the entire IT management suite, specializing in ServiceDesk Plus (ITSM), AssetExplorer (ITAM), OpManager (ITOM), and Analytics Plus, as well as cloud and on-premise deployments.
Q2: How do you connect Power BI to ManageEngine?
A: I establish secure connections using direct database queries (Microsoft SQL Server or PostgreSQL for on-premise) or via secure REST APIs (for ManageEngine Cloud instances), ensuring automated, real-time data refreshes.
Q3: Do I need a specific Power BI license for the dashboards?
A: You will need a Power BI Pro or Premium license if you plan to share and distribute the dashboards across your organization. For personal viewing on Power BI Desktop, the free version is sufficient.
Q4: Can you help align our workflows with ITIL best practices?
A: Yes. I don't just configure the software; I provide consultative guidance to align your incident, problem, change, and asset management processes with official ITIL v4 frameworks.
Q5: Do you offer post-configuration support and training?
A: Absolutely. Every project includes a dedicated walkthrough session for your team and administrator hand-over documentation. Extended support packages are also available upon request.
Q6: Is my company’s data safe during the configuration?
A: Yes, data security is my top priority. We can sign a Non-Disclosure Agreement (NDA) before sharing any credentials, and I highly recommend using a dedicated, restricted staging or sandbox environment for the initial configuration.
Q7: Do you provide documentation or user manual?
A: Yes will provide documentation and user manual as per request
