
Mara M
Online Car Sales and Property Management Professional
Skills

See my services


Work experience
Customer Service and Live Operations Agent
Gopuff • Freelance
Oct 2025 - Present • 8 mos
• Managing real-time operations to ensure seamless delivery services across digital platforms. • Providing high-level customer support and conflict resolution via chat and email. • Identifying and resolving logistical issues proactively to maintain peak service satisfaction.
Service History Specialist
Carwow • Full-time
Aug 2024 - Aug 2025 • 1 yr
• Validated vehicle service histories through rigorous document analysis and verification. • Facilitated communication between buyers and sellers to ensure smooth transaction flows. • Resolved technical administrative issues and provided back-office support for the operations team.
Hotel Manager
Hotels Etc. • Full-time
Jan 2020 - Apr 2024 • 4 yrs 3 mos
• Directed daily operations and managed client accounts to ensure business continuity. • Handled guest reception, accompaniment, and high-level personalized customer care. • Coordinated administrative tasks, billing, and management of maintenance/cleaning staff.