Marcel H

Remote Customer Support Agent

Remote Support Nederland • Freelance

Jul 2026 - Present • 3 mos

Providing remote customer support and operational assistance. Handling customer calls, service requests, customer information and follow-up tasks in a professional remote working environment.

Customer Support Agent

IRMS

Jun 2026 - Present • 4 mos

Providing customer support for e-commerce clients using Gorgias and Trengo. Handling customer inquiries, order-related questions, follow-ups and administrative support while maintaining clear and professional communication.

Owner / Operations & Customer Service

Inter Travel • Self-employed

Oct 2024 - Present • 2 yrs

Managing day-to-day operations, customer communication, planning, supplier coordination, quotations and administrative tasks for an international passenger transport business. Responsible for solving operational issues, coordinating services and maintaining clear communication with customers and partners.