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Marcela S.
@marcela_als
Ecommerce CX, Payment Recovery and Store Operations Specialist
Portugal
Portuguese, English
About me
E-commerce operations professional: customer experience, payment recovery, and international admin/compliance support.
I manage CX and payment recovery for a European e-commerce brand: WhatsApp/email/Instagram support, direct payment recovery (50%+ conversion, no CRM). I also support international clients with
compliance and admin: KYC/AML checks, documentation, invoicing.
Previously: B2B Business Development Manager (67+ partnerships in 3 months).
Based in Lisbon, EU time zone. Clear communication, real autonomy,
reliable delivery.
Skills
Marcela S.
Offline •
Average response time: 12 hours
See my services
E-Commerce Store Management
I will handle ecommerce customer support, payment recovery and chargebacks
General Assistance
I will be your virtual assistant for international admin, compliance and invoicing
