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marco_de_waard

Marco dw

@marco_de_waard

IT Support Lead, Process Automation and Operations

Netherlands
Dutch, English
About me
Hi, I'm Marco and I'm new here :) With a few years of IT Support/management experience, I'd like to use my skills for new projects to support in General IT (Tickets), Business process automation (BPA), and operations. I'd like to help small businesses and entrepreneurs optimize their daily workflows. Whether you need help setting up Google Workspace or Microsoft 365, automating repetitive tasks, minor querying data with SQL, or structuring your processes, I offer reliable, structured, and practical solutions. My goal is to handle your technical hassle so you can focus on growing your business... Read more

Skills

m
marco_de_waard
Marco dw
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will do google workspace, microsoft 365, and general IT support
From$15 / projectMore details
Technical Support
I will be your dedicated remote IT support and helpdesk specialist
From$20 / projectMore details

Work experience

Smollan

IT Support teamlead

Smollan • Full-time

Aug 2023 - Present • 3 yrs 1 mo

Started here as my first IT job, after a 3 month schooling program at Startel, and quickly worked my way up to IT Team Lead through efficient handling and leadership skills (which I picked up from my former job as a Chef). Daily focused on learning and optimizing the service desk through various process implementations and workflow improvements.