
Marco d
Head of Landlord Relations
Skills

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Portfolio
Work experience
Head of Landlord Relations
Real Estate Specialists • Full-time
Jan 2025 - Apr 2026 • 1 yr 3 mos
I Lead operations across a 62-property portfolio, ensuring full compliance and high service standards Implemented structured systems and workflows to improve efficiency and reduce manual workload. Coordinated contractors, maintenance, and stakeholders, improving turnaround times and issue resolution. Streamlined communication and reporting processes, improving consistency across the portfolio.
Senior Key Account Manager
Corporate Finance Institute • Full-time
Jan 2024 - Jan 2025 • 1 yr
Led international client engagements as a Senior Sales Consultant, overseeing the sale and management of Pre-IPO investment opportunities. Combined strong commercial awareness with clear, confident communication to support informed investment decisions and drive revenue growth.
PBX Operator
Recruit Mogul • Full-time
Aug 2022 - Jul 2023 • 11 mos
Coordinated guest services across 17 hotels, acting as the key link between guests and on-site teams in the USA. Managed 70+ daily requests with sub-2-minute response times, consistently supporting a 95% customer satisfaction target and delivering efficient, high-quality service.