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marco_schmid

Marco S

@marco_schmid

IT Support Professional

Germany
English, German
About me
I am a solutions-driven IT Support Professional transitioning from logistics to technical systems management. I bring a detective's mindset to troubleshooting, with a proven track record of developing custom JavaScript and Python tools to solve operational bottlenecks. I am eager to leverage my technical training and automation experience to support high-performing IT teams.... Read more

Skills

m
marco_schmid
Marco S
Offline • 
Average response time: 1 hour

See my services

Product Research
I will audit your amazon fba shipments, returns, and delivery performance
From$25 / projectMore details
Technical Support
I will fix your computer, network or software problem fast
From$15 / projectMore details

Work experience

Amazon

Logistic Operations Supervisor

Amazon • Full-time

Aug 2022 - Present • 3 yrs 11 mos

Supervised night shift operations for 60,000+ packages nightly. Increased team quality scores from 76% to 99% and raised throughput from 1,200 to 2,200 packages per hour. Developed a performance dashboard for real-time KPI tracking and provided data-driven coaching during the transition to automated induction systems, ensuring smooth adaptation and sustained productivity.