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Fiverr Pro
English
$
USD
I will answer your shops customer messages and order questions
Ecommerce Support, Social Media Assistant
I help small online shops handle customer messages and keep their social media active. I reply to customers politely and quickly, check order questions, and create and schedule clean posts in your bra...
About this Gig
When a customer messages your shop and has to wait a day for an answer, there's a good chance they'll buy somewhere else. I help you avoid that by answering your customers for you, so you can focus on running the shop.
I reply to questions by message or email, check order status in your store dashboard, and let you know about anything I can't solve instead of guessing.
WHAT YOU GET
- Friendly, quick replies that sound like your brand
- Order status checks (Shopify, Etsy)
- Answers to the usual questions about shipping, returns, and stock
- Anything unclear sent to you, so nothing gets promised by mistake
- A short report when I finish
- Premium: a summary of the questions your customers ask most
WHAT I NEED FROM YOU
- Limited access to your inbox or store dashboard (please never share your password)
- Your shipping, return, and refund policies
- A quick note on your tone and anything I should never say
WHAT I DON'T DO
Phone calls, handling payments, shipping, or deciding refunds. I follow your rules and bring the big decisions to you.
Have a question before you order? Send me a message and I'll get back to you soon.
Social media platform:
•
•
TikTok
Service type:
Non-technical support
Language:
English
•
Macedonian
•
Serbian
Timezone:
UTC daytime
Support software:
Other
FAQ
Do you take phone calls?
I work mainly by message so everything is written down and easy to refer back to. If a short call would help, such as a quick walkthrough of your store or a complicated customer situation, we can arrange one at a time that works for both of us. I don't offer ongoing phone support for your customers.
What access do you need?
Access to your inbox and store dashboard. Please use a staff or limited role, never your personal password.
How fast will you reply?
Within a few hours during my working hours. Tell me when your customers message most and I'll cover that time.
Can you issue refunds?
I follow your refund policy and pass refund decisions to you. I don't handle your money.
What happens if I go over my message limit?
You can add more messages as an extra or ask me for a custom offer.
