m
marggiems

Marggie M

@marggiems

Administrative Support and Customer Service Professional

Colombia
English, Spanish
About me
Need reliable support to keep your business organized and running smoothly? I provide Virtual Assistant, Administrative, Data Entry, and Operations Support for businesses and professionals. • Data Entry & Data Management • File & Document Organization • Email Management • Online Research • Excel & Google Sheets • Document Formatting • Task & Case Follow-up I work with Google Workspace, Microsoft Office, Notion, Slack, Teams, Zoom, Canva, Salesforce, and more. I’m organized, detail-oriented, and reliable. English & Spanish support available.... Read more

Skills

m
marggiems
Marggie M
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your reliable virtual assistant for administrative tasks
From$10 / projectMore details
Data Typing
I will do accurate data entry and data management for your business
From$20 / projectMore details

Work experience

Teleperformance

Teleperformance

Full-time • 4 yrs

Customer Support Specialist

Apr 2021 - Mar 2025 • 3 yrs 11 mos

- Handled sensitive customer and business information confidentially. - Reviewed and verified applications by checking business information, websites, products or services offered, addresses, and eligibility requirements. - Provided multi-channel customer support across phone, chat, and email, assisting with technical issues, refunds, disputes, account inquiries, and service-related requests. - Conducted online research and data verification. - Maintained accurate customer and business records using internal systems and CRM platforms. - Managed multiple requests and high-volume workloads while maintaining accuracy and service quality.

Trainer (Internal Promotion)

Mar 2022 - Apr 2022 • 1 mo

- Conducted onboarding and retraining sessions using established training materials and service guidelines. - Monitored trainee progress and followed up on pending cases and access-related issues. - Maintained attendance and activity records using Google Sheets. - Prepared daily reports summarizing participants, activities completed, and relevant updates. - Provided guidance and support to help team members understand processes and improve their performance.