
Margret Aldridg
AML and Fraud Specialist CV Writing and LinkedIn Optimization Etsy SEO Expert
Skills

Work experience
Multi-Skilled Banking Representative | AML & Fraud Support
Metro • Full-time
Mar 2020 - Aug 2024 • 4 yrs 5 mos
margret aldridge <aldridgemargret@gmail.com> 04:18 (0 minutes ago) to me Worked at Metro Bank (UK) as a Multi-Skilled Banking Representative, supporting AML, fraud prevention, and customer account operations in a fast-paced retail banking environment. Handled end-to-end customer interactions including account opening, KYC verification, document checks, and ongoing account maintenance while ensuring full compliance with regulatory and internal policies. Supported fraud detection and prevention by identifying suspicious activity, escalating potential risks, and assisting with transaction monitoring processes. Experienced in reviewing customer behaviour, flagging irregular transactions, and contributing to risk assessment decisions. Provided high-quality customer service across multiple banking products, resolving queries efficiently while maintaining strict compliance standards. Managed both in-branch and remote customer interactions, balancing operational tasks with regulatory responsibilities. Worked closely with internal teams to support compliance checks, maintain accurate records, and ensure adherence to financial regulations. Developed strong attention to detail, problem-solving skills, and the ability to work under pressure in a target-driven environment. This role built a solid foundation in AML awareness, fraud prevention, risk management, and customer-focused financial services, with a strong understanding of banking operations and regulatory requirements.