m
mari_omelo

Mariana M.

@mari_omelo

Trilingual Virtual Assistant

Brazil
English, Portuguese
About me
I've been working in customer support roles since 2018. My most recent experience has been in the tech and education sectors. I'm used to work with CRM platforms such as Salesforce, Zendesk and HubSpot. I'm a English speaker at an upper intermediate level (B2) and Spanish speaker at a basic level. I have solid experience in administrative routines and can help you with the following: multichannel customer service, client portfolio management, appointment scheduling, streamlining your company's service workflow, customer success insights, building and maintaining spreadsheets.... Read more

Skills

m
mari_omelo
Mariana M.
Offline • 

See my services

Messaging & Emailing
I will assistente virtual e tradutora trilíngue
From$15 / projectMore details

Work experience

BYJU'S_FutureSchool

Customer Service Analyst

BYJU'S FutureSchool • Full-time

Jun 2021 - Feb 2024 • 2 yrs 8 mos

• New client onboarding; • Multichannel support: chat, email, phone, and WhatsApp; • System Troubleshooting • Resolution of technical issues and platform guidance, ensuring continuity of online classes; • Use of integrated CRM tools such as Zendesk, Salesforce, and Talkdesk to optimize support; • Collaboration with internal teams for continuous improvement of the customer experience.