I will be your hvac plumbing cleaning schedule and dispatch specialist
About this Gig
Are you looking for a seasoned Dispatch and Scheduling Coordinator who understands the fast-paced demands of the home services industry?
With nearly 3 years of hands-on experience managing field operations for a leading HVAC and plumbing company in Texas, I bring deep operational expertise to help your business run seamlessly.
I specialize in field service software specifically ServiceTitan and Dialpad/Quo to streamline technician routes, improve response times, and handle high-pressure after-hours requests with precision.
Key Operational Track Record:
- 20% Reduction in Dispatch Response Time through optimized scheduling and real-time technician tracking.
- Enhanced After-Hours Protocol that directly improved emergency handling and repeat client retention.
Whether you need targeted coverage during peak hours, dedicated after-hours emergency management, or full-time dispatch coordination, I am here to help keep your field technicians busy and your customers satisfied.
I CAN HELP YOUR BUSINESS. BOOK NOW!
Client Satisfaction is my topmost priority!
Purpose:
Business
My Portfolio
FAQ
Which software platforms are you proficient in?
I am highly proficient in ServiceTitan for scheduling, and dispatch tracking, as well as Slack, Dialpad and Quo for team and customer communications.
Can you handle after-hours or emergency calls?
Yes. I have extensive experience setting up and managing after-hours dispatch protocols to ensure urgent service requests are addressed promptly without missing critical leads.
Can you work from 5pm to 12am?
Yes, that's my shift for my last Client.
Do you offer custom hourly or monthly dedicated plans?
Yes! If you have specific coverage hours or long-term operational needs, feel free to send me a message, and I will tailor a custom offer for your business.
What specific tasks can you help me with?
Schedule & coordinate service appointments Dispatch technicians based on priority, availability, & location Monitor technician schedules & job status Handle emergency & after-hours service requests Communicate with customers re appointment updates Coordinate communication between Techs, cx & Team

