Maria Persson

@maria_persson

Customer Experience Support Operations Consultant

Ireland

Swedish, English

About me

I am a Customer Experience & Support Operations Consultant with an e-commerce focus. I have experience supporting e-commerce brands with day-to-day customer support operations and CX improvements, focusing on stabilising and improving support processes during periods of growth. Some of the services that I provide is Support Infrastructure Audit, Helpdesk Platform Migration, Automation & Workflow Design, Reporting & Analytics setup, Team Training & Onboarding and SLA Recovery & Crisis Response. ... Read more

Skills