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Lyalko Maria
@maria_rimmi
AI Automation Engineer: n8n Workflows, CRM, Chatbot Integration
Ukraine
Ukrainian, Russian
About me
Automated n8n system that classifies support tickets, monitors SLA with 3-level escalation, and provides AI analytics — replacing manual triage in Gmail.
Built the pipeline: Gmail Trigger → AI classification (Chain of Thought) → Google Sheets → Slack notify. SLA Watcher checks every 5 min, escalates through 3 levels. Added a conversational AI agent for on-demand analytics reports.
Results: first-response time cut to under 1 minute, zero LLM cost (Groq/Llama), 11 tickets classified automatically.
Stack: n8n, Groq API, Google Sheets, Slack API, AI Agent + Tool Calling
Skills
Lyalko Maria
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See my services
AI Integrations
I will build an ai powered support ticket routing system with n8n
AI Integrations
I will build an ai call transcription and QA scoring system
