I will write and organize your saas knowledge base and help center

A messy or missing knowledge base means more support tickets and more

frustrated users. I write clear, structured help center articles that

actually reduce your support load not just fill space.

I work as an enterprise Customer Success Manager for a

B2B SaaS company, and I've previously built a knowledge base from

scratch for a startup's support team.

What I offer:

Step-by-step help articles with clear structure (numbered steps, screenshots placeholders, expected outcomes)

Organized by user journey onboarding, troubleshooting, FAQs, billing, etc.

Written for tools like Notion or a plain doc you can upload anywhere

Consistent formatting and tone across all articles

Optional audit of your existing knowledge base with gap analysis

Who this is for:

SaaS companies with no knowledge base yet, or ones with an outdated,

disorganized one that isn't reducing ticket volume.

How we start:

Send me access to your product (or a demo/trial) plus any existing docs, and tell me which topics matter most. I'll come back with a proposed article outline before writing.