Milos M

Head of IT

Parking Concepts • Full-time

Nov 2013 - Present • 12 yrs 6 mos

• Directed IT strategy with a focus on stabilizing legacy systems while aligning future investments with strict regulatory and budget constraints; • Led the ISO/IEC 27001 implementation process from initial risk assessment through policy development, control design, and ongoing compliance monitoring; • Introduced regular executive reporting, building practical dashboards that translated technical risks and operational issues into clear business impact; • Strengthened the security architecture by implementing PKI (Windows Server CA), network segmentation, and structured firewall governance using Check Point and pfSense; • Developed and rolled out cybersecurity training for all employees to address the human element, which significantly reduced internal security incidents; • Managed Active Directory migration and standardization, improving access control, structure, and audit transparency; • Modernized the server environment through VMware vSphere virtualization, increasing service availability and improving hardware utilization; • Led the transition to Microsoft Business Central, acting as the primary link between technical vendors and internal departments to ensure the new ERP actually met operational needs; • Designed and implemented Business Continuity and Disaster Recovery procedures, including regular recovery testing; • Built and led the IT function (development, infrastructure, networking, support), defining responsibilities, KPIs, and reporting structure; • Improved cost control by consolidating vendors and introducing more structured capacity planning, without impacting service quality; • Implemented centralized monitoring (Nagios and log analysis), shifting IT operations from reactive troubleshooting to a more proactive model; • Oversaw the implementation of integrated surveillance systems and GPS fleet tracking to improve operational visibility; • Led high-availability platform migrations, including the SMS parking system