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Fiverr Pro
English
$
USD
Marjorie L
@marj_liwan
Customer Support Specialist
Philippines
English, Tagalog
About me
I am a customer support and account management professional with over 10 years of experience in BPO and remote roles. I specialize in serving US-based customers via phone, email, and chat, with a strong background in frontline service, sales, and senior operations management. I am skilled in resolving complex issues, ticket management, and building SOPs.
Skills
Marjorie L
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your customer support agent for email, live chat and tickets
Customer Success
I will be your customer success and account manager for client onboarding
Work experience
Sales Representative
VXI Global Solutions • Full-time
Jul 2017 - Aug 2019 • 2 yrs 1 mo
Identified customer needs and recommended AT&T and DirecTV products and services. Successfully closed sales and upsold services while maintaining high standards of customer care. Built and maintained strong customer relationships to encourage repeat business and loyalty.
Customer Service Representative
iQor • Full-time
Jan 2014 - Jun 2017 • 3 yrs 5 mos
Provided frontline phone support for AT&T customers regarding billing, account management, and service concerns. Focused on first-contact resolution and de-escalating upset customers. Accurately documented all interactions within the account management system.
