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English
$
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I will provide professional remote customer support and operations expertise
Multi Regional Operations Customer Expert
I’m Mar John Pumar, an Operations Customer Expert with 2 years 10 months supporting global clients for Afterpay and Clearpay via chat, email, and calls. I specialize in customer service, eCommerce sup...
About this Gig
I provide professional customer support services/ Operations Customer Expertise with nearly 3 years of experience handling Multi- Regional clients for Afterpay and Clearpay through Teleperformance. I specialize in email, chat, and phone support, resolving customer inquiries, order issues, and account concerns with accuracy and professionalism.
I deliver reliable, detail-oriented, and solutions-focused support to help businesses improve customer satisfaction and streamline operations across multiple platforms and time zones. Let me help you provide excellent customer experiences.
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Social media platform:
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Service type:
Technical support
Language:
English
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Filipino
Timezone:
24/7
Support software:
Zendesk
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Other
Knowledge base software:
Freshdesk
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Bitrix24
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Zoho
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Other
FAQ
What types of customer support do you provide?
I provide multi-channel support including email, live chat, social media replies, and phone support. I can also manage CRM updates, order issues, returns, and customer inquiries with accuracy and professionalism.
Which industries or platforms do you have experience with?
I have nearly 3 years of experience supporting global clients for Afterpay and Clearpay via Teleperformance. I’m familiar with eCommerce platforms, CRM systems, Fintech SOPs, Zendesk, Amazon Connect, and admin portals.
What information do you need to get started?
I need access to your CRM or communication platform, guidelines or SOPs, and a clear outline of your expected tasks. This ensures I provide accurate and efficient support from day one.
What if I need urgent support or quick turnaround?
I am highly reliable and can provide fast delivery or real-time support depending on your package. You can also request extra fast delivery as an add-on if needed.
Do you work across different time zones?
Yes! I am fully remote-ready with high-speed internet, backup systems, and flexible scheduling. I can support clients across Australia, New Zealand, USA, Canada, UK, or any timezone you require.
