Mary Jully

Virtual Assistant – E-commerce Support

Tikkurila • Freelance

Feb 2026 - Present • 5 mos

Provided virtual assistant services for ecommerce businesses, including Shopify customer support, email handling, order tracking, and order fulfillment support. Managed customer inquiries, processed orders, updated order status, and assisted with inventory checks. Maintained accurate records and ensured timely responses to improve customer satisfaction.

Shopify Customer Support Assistant

feela • Freelance

Dec 2025 - Present • 7 mos

Handled Shopify customer support operations including responding to customer emails, managing order tracking requests, resolving delivery issues, and assisting with refunds and order updates. Supported daily store operations and ensured smooth communication between customers and the business.

Administrative Virtual Assistant

VICKO • Freelance

Jun 2025 - Present • 1 yr 1 mo

Provided administrative support including data entry, email management, document organization, and task coordination. Assisted business owners with daily operations, maintained organized workflows, and ensured efficient handling of routine administrative tasks.