m
mark_hocken

Mark H

@mark_hocken

AI Powered SOPs and Workflow Optimization

United States
English
About me
Hi, I’m Mark — an operations consultant with 17 years of experience leading multi‑site teams, improving workflows, and building systems that help small businesses run smoother. I specialize in creating clear, easy‑to-follow SOPs and streamlined workflows that save time, reduce stress, and eliminate guesswork. My approach blends real-world operational expertise with AI-powered tools to deliver fast, accurate, and practical solutions. If you want your business to feel more organized, efficient, and predictable, I’m here to help you build the systems that make that happen.... Read more

Skills

m
mark_hocken
Mark H
Offline • 
Average response time: 6 hours

See my services

General Assistance
I will sopbuild ai powered sops to standardize your workflows
From$45 / projectMore details
Business Efficiency & Automation
I will opsaudit your operations and identify workflow gaps
From$45 / projectMore details

Portfolio

Work experience

Sleep_Number

District Manager

Sleep Number • Full-time

Nov 2008 - Feb 2026 • 17 yrs 3 mos

I have 17 years of experience in multi‑site retail operations, team leadership, and process improvement. I’ve managed large teams, improved daily workflows, and built systems that help businesses run more efficiently and consistently. My background includes district‑level leadership where I oversaw multiple locations, coached managers, improved communication, and implemented clear processes that reduced errors and increased productivity. Today, I use that experience to help small business owners create organized, easy‑to-follow SOPs and workflows. I focus on practical, real-world solutions that save time, reduce stress, and make daily operations smoother. I also use AI tools to speed up documentation and deliver accurate, professional results.