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Mark B
@markbernardin
Senior Enterprise Customer Success Manager
United States
English
About me
I am a Senior Enterprise CSM and cybersecurity SME with 11+ years of experience specializing in at-risk account recovery. I execute a structured system to diagnose root-cause risk and rebuild executive alignment, consistently delivering 115%+ NRR on portfolios up to $8.5M. As a published author of six books on Customer Success, I bridge the gap between technical SOC operations and C-suite business objectives.
Skills
Mark B
Offline •
Average response time: 1 hour
See my services
Resume Writing
I will write your customer success resume and job search plan
Interview Prep
I will conduct a mock customer success manager interview
