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Kayleigh B
@markhamandco
Hospitality Operations and Compliance Specialist and Professional Writer
United Kingdom
English
About me
I am a hospitality operations and compliance specialist working with multi-site pub groups, hotels, and holiday parks to ensure estates are legally safe and protected. I build bespoke training packages and streamlined workflows that cut waste and reduce costs. My background is hands-on across restaurants and high-pressure kitchen environments, focusing on operational excellence and service delivery.
With a BA (hons) Creative Writing 1:2, four novels and several poems and short stories published in national anthologies I am also offering Writing services.
Skills
Kayleigh B
Offline •
Average response time: 1 hour
See my services
Technical Writing
I will write a fully bespoke haccp system and food safety documentation
eLearning Content Development
I will create a bespoke training package for your business
Work experience
Hospitality Compliance and Training Specialist
Traversy Media • Self-employed
Feb 2024 - Present • 2 yrs 5 mos
I build bespoke training packages covering all required training, operational and compliance frameworks for hospitality businesses
Head of Operations
Magic • Full-time
Jan 2022 - Apr 2024 • 2 yrs 3 mos
Head of operations of FMCG Food manufacterer
Kitchen and Assistant Manager
Greene King • Full-time
Jan 2017 - Jan 2022 • 5 yrs
Hands-on management across pubs and kitchen-led environments. Responsible for managing high-pressure service settings and turning around underperforming operations through improved service delivery and operational standards.
