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Executive Director
Hewlett Packard • Full-time
Nov 1988 - Jan 2026 • 37 yrs 2 mos
Career in customer service from entry level to executive director of Fortune 150 technical company. Technical service engineer for 10 years, 20 years of management. Managed direct reports and managers. Managed NOCs, SaaS, escalations, enablement, analytics, knowledge base creation, outsource, insource, mission critical services, professional services, WFM, call handling systems to name a few.