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marko0jovanovic

Marko J.

@marko0jovanovic

Customer Support Specialist

Serbia
English, German
About me
Customer-focused professional with experience in multi-project customer support, team coaching, and operational coordination. Native German speaker with fluent English skills. Experienced across tourism, retail/e-commerce, gaming, insurance, finance, and energy sectors. Adept at managing workflows, supporting team performance, and delivering high-quality service in international environments. -Customer Support, Phone, E-mail or Live Chat -Quality assurance & process improvement to increase customer satisfaction and retention -Team coachings and workflow support for smal customer service teams... Read more

Skills

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marko0jovanovic
Marko J.
Offline • 
Average response time: 286 hours

See my services

Consulting
I will train customer support teams
From$250 / projectMore details
Language Lessons
I will practice real life german conversations with you
From$15 / projectMore details

Work experience

Customer Support Agent (Remote)

5CA West Balkans d.o.o. • Full-time

Nov 2024 - Jan 2026 • 1 yr 2 mos

Project: Epic Games (Gaming) - Handle customer inquiries related to Epic Games services via written channels. - Resolve issues efficiently following established procedures. - Maintain high standards of customer satisfaction and SLA compliance.

Operations Manager (Temporary Assignment)

SALE2COM / Alvoko d.o.o • Freelance

Sep 2024 - Dec 2024 • 3 mos

Project: Swiss AI (Tech / AI Project) - Led setup and organization of a new sales project for a B2B AI powered all-round plattform. - Defined workflows, reporting structures, quality standards and core principles for long term project success - Onboarded and supported agents, handed over operations after stabilization.

Teleperformance

Customer Support Agent (Roadside Assistance – German)

Teleperformance • Full-time

May 2024 - Sep 2024 • 4 mos

Project: Mercedes-Benz (Automotive / Roadside Assistance) - Assisted customers with roadside assistance requests. - Collected and verified incident details for efficient service. - Maintained calm and professional communication under pressure.