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martinlomosad

Martin King L.

@martinlomosad

Social Media

Philippines
English
About me
I have 13 years of experience in the BPO industry, specializing in team management, operations, and customer service. I focus on delivering results, improving performance, and keeping processes organized and efficient. Currently, I work as a scuba diving instructor, where I also create and provide social media content to support the resort’s online presence. This allows me to combine communication, creativity, and client-focused work in a different environment. I’m reliable, detail-oriented, and take ownership of my work, making sure things are done properly and on time.... Read more

Skills

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martinlomosad
Martin King L.
Offline • 
Average response time: 1 hour

See my services

Social Content
I will provide social media content ideas
From$100 / projectMore details

Portfolio

Work experience

Amazon

Team Manager

Amazon • Full-time

Nov 2018 - Oct 2023 • 4 yrs 11 mos

I have 13 years of experience in the BPO industry, where I grew from a customer service representative to a Team Manager handling 20–25 associates. My background is focused on operations, performance management, and making sure teams consistently deliver results in fast-paced environments. Throughout my career, I’ve handled multiple projects, including high-volume accounts like Amazon, where accuracy, efficiency, and customer experience are critical. I’ve helped improve team performance through coaching, real-time support, and structured processes, especially during peak periods where meeting targets under pressure is important. My expertise is in identifying gaps, improving workflows, and making sure both the team and the customer experience are aligned. I focus on clear communication, accountability, and keeping things organized so nothing falls through the cracks. I am reliable, detail-oriented, and results-driven. I take ownership of my work and make sure things are done properly. If you need someone who can manage teams, support operations, and help improve performance, I can bring value to your business.