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marvielously

Marvie P

@marvielously

Customer Service Specialist

Philippines
English
About me
I support E-Commerce businesses in building strong customer relationships by resolving complex inquiries quickly and effectively, maintaining a CSAT of 97%+. I am detail-oriented, communicate clearly, and am proficient in tools like Zendesk, Slack, Amazon Seller Central, and Shopify.... Read more

Skills

m
marvielously
Marvie P
Offline • 

See my services

E-Commerce Store Management
I will help ecommerce brands build lasting customer loyalty thru clear communications
From$5 / projectMore details

Work experience

GP_Group

Customer Service Specialist

GP Group • Full-time

Apr 2021 - Aug 2026 • 5 yrs 4 mos

● Monitored live product listings, reviews, and inventory status across Amazon, Shopify, and TikTok to support customer satisfaction and brand consistency. ● Investigated and resolved customer-reported issues — complaints, warranty concerns, and inquiries — across calls, email, social media, and live chat. ● Maintained a CSAT score consistently at or above 97%, with first reply and resolution times under 10 minutes. ● Used Zendesk (CRM) alongside Amazon Seller Central and TikTok Seller Central to manage customer cases and post-sales support. ● Answered and filtered social media comments across brand channels. ● Coordinated with support and product teams to route and resolve escalated issues. ● Documented customer case records and escalated matters requiring higher-level intervention.

Accenture

Accenture

Full-time • 7 yrs 4 mos

Compliance Associate

May 2017 - Jan 2021 • 3 yrs 8 mos

Supported implementation of client network processes and assisted in risk management for service delivery. Prepared weekly compliance reports, promoted adherence to company policies, and coordinated certification programs while applying best practices to process improvement.

Customer Service Representative

May 2017 - Jan 2021 • 3 yrs 8 mos

Documented, tracked, and escalated customer incidents following company protocols. Addressed client queries and troubleshooting issues, ensuring timely resolution through coordination with internal teams and maintaining detailed incident records.